We will NEVER share, trade, or otherwise sell your personal information such as Phone numbers and SMS consent to third parties under any circumstances.

TNS Automotive and our affiliates and subsidiaries are committed to protecting your privacy while providing you with a positive experience on our website and in using our products and services.

 This Privacy Notice (“Notice”) explains our privacy practices and provides information on how and why we collect, use and share your personal information through our interaction with you in relation to our products and services, when you visit our websites, and associated sub-domains ("Website"), when you use our mobile applications, our integrated business apps ("Apps") or when you use our services ("Services"). The Notice also describes choices that may be available to you regarding use, access, deletion and correction of your personal information.

HOW WE COLLECT YOUR PERSONAL INFORMATION

● We collect your personal information when you actively provide it to us through your interactions with us.

● We may automatically collect personal information from you as you use our Apps and Services, as a user or a participant, including recording communications, when enabled, or when you visit our websites.

● We may receive personal information about you from a business or commercial partner or another user of our Apps and Services.

● We may infer or derive personal information based on other information we collect, such as with Service features that provide conversational intelligence.

 WHAT PERSONAL INFORMATION WE COLLECT

Personal Information you actively provide to us or we collect from third parties, business partners, other users, and service providers, or which is publicly available

Your contact information/Identifiers: Name, username, email address, phone number, identity documents, IP address, and any other identifiers a user provides when accessing or using the Apps or Services.

Your payment information: Billing name, address, and credit card or other payment information.

User content:

 Files, any content of communication in any format (including but not limited to documents, SMS, pictures, transcripts, notes, recordings, voicemails, etc.) or other information you or another user or participant upload, provide, grant access to or otherwise implement. *Note that users and participants control the content that they provide, and it may include any category of personal information.

 Internal feature usage analytics

 Cookie identifiers Traffic data about the communications that take place through our platform (such as chat, video conferencing) which include, network monitoring data, and call detail records produced by a telephone call or other telecommunications transactions. The call detail record contains various attributes of the call, such as time, duration, completion status, source number and destination number.

 Your communications with us:

 Surveys, voice and video calls and related recordings and transcripts, emails and messages, interactions with chatbots available as part of our Services or Websites, etc.

 Other information: Any personal information that a user or guest voluntarily provides through their use of the Services, including synchronizing contact information, or through integrations with other applications.

 HOW WE USE YOUR PERSONAL INFORMATION

 We use your personal information for the following purposes, to: Communicate with you; Verify your identity to prevent fraud in compliance with applicable law; Create your account; Provide you with TNS Services including respond to your requests for support; Develop and improve the TNS Services; Manage your order and our customer relationship; Market and advertise our Services; Perform surveys; Provide internal training and ensure quality assurance; Improve and optimize your interactions with our teams; Connect you to and optimize your experience using our Website, Apps, and Services; Provide customers dashboards and reports; Conduct fraud and threat analysis and, detect and prevent spam or unlawful or abusive activity or other violations of our Acceptable Use Policy; Monitor performance of our data centers and networks; Conduct analytics to improve TNS’s Website, App and Service performance; Personalize your experience with our Websites, Apps and Services; Comply with applicable law including those regulating call detail records; and Perform billing for our Services.

We may use artificial intelligence, machine learning, or other similar technology to provide, maintain, support, and improve our Services and our interactions with you.

We will normally collect personal information from you where we need the personal information to perform a contract with you (e.g., when you order a Service), or where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms (e.g., to market and provide our Services). In some cases, we may also have a legal obligation to collect and process the personal information in question (i.e. Service Usage Data) or we may process your personal information where we have your consent to do so. You may withdraw your consent at any time as instructed in the communications or in the Apps or Services, or by contacting us as explained below.

 Limited Use for APIs

 TNS’s use and transfer to any other app of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.

 COOKIES AND SIMILAR TECHNOLOGIES

 We use cookies and similar tracking technology (collectively, “Cookies”) to collect and use personal information about you. For further information about the types of Cookies we use, the functions they perform, and how you can control Cookies, please see our Cookie Notice.

 HOW, WHY, AND WHAT PERSONAL INFORMATION WE SHARE WITH THIRD PARTIES

 We may share and disclose your personal information (as identified in the section What Personal Information We Collect) solely for legitimate business or legal purposes as described in this Notice and in accordance with applicable law, with the following third parties:

 ● TNS or any of its affiliates.

 ● Business partners (e.g., resellers and other authorized third-party agents) to market or sell our Services;

 ● Service providers, contractors, vendors or agents who operate on our behalf to:

·  Operate, deliver, improve and customize our Websites, Apps, and Services;

·         Provide support and technical services;

·         Send marketing and other operational communications related to our Websites, Apps, and Services;

·         detect fraud, enforce our acceptable use policy and protect our system and network infrastructure;

·         Conduct analytics in order to improve your experience using TNS Websites, Apps and Services; and

·         Provide offers and advertisements to customers based on their interests and interactions with us.

 ● Any third parties as part of, or in connection with, an actual or prospective corporate business transaction, such as a sale, merger, acquisition, joint venture, financing, corporate change, reorganization or insolvency, bankruptcy or receivership;

 ● Law enforcement agencies, regulatory or governmental bodies, or other third parties in order to respond to legal process, comply with any legal obligation; protect or defend our rights, interests or property or that of third parties; or prevent or investigate wrongdoing in connection with the Website, Apps or our Services; and/or

 ● Other third parties with your consent.

 HOW WE RESPECT YOUR PRIVACY RIGHTS

 We provide you with the opportunity to access, review, modify, and delete your personal information that we process. Requests from End Users regarding personal information we process on behalf of our Customers as a Data Processor or Service provider. We provide our Services and Apps as ordered by our customers and in that context, we act as data processor or service provider on behalf of our customers. In particular, when processing the content of communications such as voicemails, faxes, recordings, etc., in connection with our Services, we do so on behalf of our customers and in accordance with their instructions as a data processor or service provider. This means that if you believe TNS may have collected or stored personal information about you on behalf of a TNS customer as a data processor or service provider or if you wish to access, review, modify or delete any content of your communications, under applicable law or otherwise, you should direct your request to that Customer.

● Objection: You can let us know that you object to the collection or processing of your personal information for certain purposes.

● Restriction of Processing: You can ask us to restrict further processing of your personal information. (This just means you can ask us to stop using it for the reasons we have been using it.) This may mean that we have to delete your account.

 ● Erasure: You can request that we erase some or all of your personal information from our systems. You can also delete some of this information directly by logging into your Service account, if you are a customer.

 ● Portability: You can ask for a downloadable copy of your personal information in a machine-readable format. You can also request that we transmit the data to someone else where it’s technically possible.

 ● Withdrawal of Consent: If you have consented to our use of personal information for a specific purpose, you have the right to change your mind at any time. Any such decision will not affect any processing that has already occurred nor will it affect processing of your personal information conducted in reliance of lawful processing grounds other than consent. Withdrawing your consent may mean your access to the Services will be limited or suspended, and your accounts may be terminated, as applicable. Where you withdraw your consent, but we are using your information because we or a third party (e.g. your employer) have a legitimate interest in doing so, or we have different legal basis for using your information (for example, fulfilling a contract with you), we may continue to process your information, subject to your rights to access

 and control your information.

 ● Right to File Complaint: You have the right to lodge a complaint about TNS’s practices with respect to your personal information with your supervisory authority.

 ● No Automated Decision Making: We do not undertake decision-making about you based solely on automated processing, including profiling; however, certain features of our Services could be used by our customers for decision-making purposes.

 Your Privacy Rights as a Resident of Certain U.S. states

 The rights described in this section apply only if you are a resident of a state within the United States that has an applicable and effective privacy law providing for the below rights.

 ● Data portability: You can ask for a downloadable copy of your personal information in a machine-readable format. You can also request that we transmit the data to someone else where it’s technically possible.

 ● Knowledge and access: You may have the right to know more about personal information that We have collected and disclosed in the preceding 12 months. You may be able to access, receive details on collection, the purpose of processing, and any sharing that may have occurred.

● Deletion: You have the right to request TNS to delete the personal information we have collected about you under certain circumstances.

 ● Non-discrimination for the exercise of your privacy rights: You have the right to not receive discriminatory treatment by TNS for the exercise of your privacy rights.

 ● Rectification: If you believe that any personal information, we are holding about you is incorrect or incomplete, you can request that we change, correct, or supplement the data. You can also correct some of this information directly by logging into your account, if you are a customer. Please contact us as soon as possible if you notice any inaccuracy or incompleteness.

 ● Opt-out of selling or sharing your personal information: You have the right to request TNS to stop sharing your personal information for the purposes of cross-context behavioral advertising or targeted advertising. You may opt out of having your cookie identifiers used for this type of sharing by turning on the Global Privacy Control at the browser level. TNS does not sell your personal information as may be commonly understood. However, you may opt out of having your personal information shared with certain vendors that we use for providing insights about user interactions with our website and for delivering ads to you.

 ● No Automated Decision Making: We do not undertake any decision making about you based solely on automated processing, including profiling; however, certain features of our Services could be used by our customers for decision-making purposes.

We will not share your personal information with third parties for the third parties’ direct marketing purposes unless you have agreed to such disclosure.

 We will verify your request using your name and email. Depending on the nature of your request, we May need additional information to verify your identity. You may authorize an agent to make a request on your behalf to exercise your privacy rights under applicable privacy laws.

 Certain U.S. states provide the right to appeal TNS’s denial of an individual rights request.

 To exercise your rights or to allow your authorized agent to exercise your rights, please submit, or have your authorized agent submits, a ticket through our Data subject access request portal, or contact our Leadership Team at tnsdetails@gmail.com.

Unsubscribe from our mailing list

 You can manage your communication preferences through the following methods:

 ● Following the instructions included in each promotional email from us to unsubscribe from that particular mailing

 ● Sending us an email at tnsdetails@gmail.com

 These choices do not apply to service notifications or other required communications that are considered part of certain Apps and Services, which you may receive periodically unless you stop using or cancel the App or Service in accordance with its terms and conditions.

HOW WE KEEP YOUR PERSONAL INFORMATION SECURED

Keeping your information secure is important to us. We have taken appropriate steps designed to reduce the risk that your personal information may be subject to loss, misuse, unauthorized access, disclosure, alteration or destruction.

 HOW LONG WE RETAIN YOUR PERSONAL INFORMATION

 We will retain your personal information for no longer than is necessary to fulfil the purposes for which the information was originally collected unless a longer retention period is required or permitted by law, for legal, tax or regulatory reasons, or other legitimate and lawful business purposes.

 Where we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it.

 CHILDREN'S PRIVACY

 TNS does not knowingly provide products or services directly to children under the age of 16, or knowingly collect or solicit personal information from or about children under the age of 16 outside of the school offering, which is subject to the Children’s COPPA notice. If you believe that a child under the age of 16 has disclosed personal information to TNS outside of the school offering, please contact tnsdetails@gmail.com.

THIRD-PARTY SITES

 This Notice does not apply to, nor are we responsible for, the privacy, information or other practices of any third parties, including any third party operating any site or service to which the Website or Apps link including but not limited to social media sites. The inclusion of a link on the Website or Apps does not imply our endorsement of the linked site or service. You should check the privacy notices of those sites before providing your personal information to them.

BLOGS AND FORUMS

 Our website offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas is public and may be read, collected, and used by others who access them and may remain on the public forum indefinitely. To request removal of your personal information from our blog or community forum, you can submit a request through our online contact us page.  In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why. We encourage all users to exercise caution when providing personal information in blogs and community forums.

 UPDATES TOTHIS NOTICE

 We may update this Notice from time to time in response to changing legal, technical, or business developments. If we make changes to our Notice, we will post those changes on this page in addition to updating the "Last Updated" or effective date at the top of this webpage. If we make material changes, we will notify you either by emailing you or by posting a notice of such changes prominently on this page prior to such material changes taking effect.

CONTACT US

 If you have any questions, comments or concerns about this Notice, please email us at tnsdetails@gmail.com. Or, you can write to us at:

 TNS Automotive LLC.

 Attn: CEO

 1514 Frances Dr

 Chatham, IL 62629